Customer Service in the age of AI – interacting with American Airlines bots and real people

Artificial intelligence is impacting our interactions with large companies more and more. Thinking humans are still outperforming them. Here’s one example.

The Over/Under: A Story of One Entrepreneur’s Journey with Two Tech Startups – Radio Interview with Charlie Alsmiller

This is a radio interview I did last year.   It's fun and includes some new and unique ideas about starting a business.  Your Plan is Wrong!   In this, I talk about the challenges of starting a business that was over-funded and one that was under-funded. Episode Description What is the Over / Under? It’s a … Continue reading The Over/Under: A Story of One Entrepreneur’s Journey with Two Tech Startups – Radio Interview with Charlie Alsmiller

A Big Bend in Texas

It has been a challenging year.  After selling my business, the transition was rocky and although complete, still a lot of issues remain.  As for new years goals, this year I am opting out of "new years resolutions" because they are largely a joke.  This year, instead I have opted for 90 days, or 13-week … Continue reading A Big Bend in Texas